How to upgrade
Begin by understanding the steps to upgrade and where to begin.
What you'll find on this page
- Learn how the sound processor upgrade process works
- Steps in the upgrade process
The upgrade process is different in each country. We recommend to always first contact your audiologist for professional advice.
Below are the steps for demonstrating the medical necessity of a sound processor upgrade.
If you're ready to talk to a customer service specialist email cla-servicios@cochlear.com and indicate which country you are currently residing in.
Steps to upgrade
- How long have you had your current sound processor? You may already be eligible for an upgrade. The upgrade process is different in each country.
- Schedule an appointment with your local distributor or Cochlear representative office to review your current sound device and certify that is no longer reparable or your period of useful life has end.
- Talk to your clinician to confirm your eligibility and upgrade options.
- What fits your lifestyle? Explore what the latest sound processors have to offer.
- Check compatibility: Nucleus 7 and Kanso are compatible with all implants except the very first generation, Nucleus 22.
More questions?
Ask your clinician or Cochlear Customer Service. We’re happy to help.
More information
Disclaimer
Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
For a full list of Cochlear’s trademarks, please visit our Terms of Use page.
Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.