How to upgrade

Upgrade your hearing

There are many reasons to upgrade. New technology might be better for your hearing needs. Or maybe your current sound processor is damaged and a replacement is no longer available.

You may be eligible for a replacement or upgrade sound processor based on your clinical need or the warranty on your sound processor.

Even though private health funds are not required to pay for upgrade or replacement sound processors, your insurer may provide some coverage. Each health fund approaches replacements or upgrades differently.

The upgrade process can seem overwhelming, but don’t despair. We’re here to support you at every step.

Where to start

First, ask your hearing health professional if you could benefit from a new sound processor. They’ll also give you information about eligibility requirements and how to fund an upgrade.

If you have private insurance, check your policy to see if you’re eligible for an upgrade.

It’s then a matter of knowing your payment options – whether you can fund an upgrade through private or public insurance, or whether you can pay for it yourself. 

“I want him to have the newest and best technology. Everything about it [Nucleus^® 7 Sound Processor] is improved. One of the first things he said when he put them on… “I don’t ever want to turn them off.”

- Donna, mother of Pearson, Nucleus^® 7 recipient, USA